China Post Shipping Update and Concerns February 03 2020

Fall 2021 Update: Some things are getting better. Some packages get through relatively quickly to the US. There are still some long delays. The delays are on the China side as well as at the US Customs side. Average package delivery time right now is about 4 weeks. Sometimes it can be longer.

Your package may not see updates for a couple of weeks and this is normal. We have lost very few packages this year. Packages are occasionally still being returned for no reason. When they are we will relabel them and ship them again. 

Please take a look at our inventory in Seattle if you need something quickly shipped.

Shipping Policy Update: We have updated our Shipping Policy Page. International package delivery is inherently risky. Our packages nearly always make it to their destination safely. That is until they don't. We do everything we can to ensure the orders are packaged safely and labeled properly and clearly. However once we have a package off to the shipping agency it is out of our hands. You assume all the risks of package delivery. Please take that into consideration when ordering.

5/19 Shanghai orders. If you have an order marked as 'expired' in 17track.net and the last update looks something like this: "2020-05-19 15:30 上海市, 已交航空公司运输" then you have a 519Shanghai order!
Your order isn't lost or expired. It's just stuck. Something happened in Shanghai on 5/19 and literally hundreds of our packages are there right now. China Post has not been helpful. We are no longer confident that your order will arrive. Please message us if you are still waiting for one. Orders made after that have already arrived. It's super frustrating for us and we know it is for you too! We're sorry for the delays. We appreciate your patience and understanding!

Please read about our updated shipping rates from China!

Corona Virus Package Safety

There is little to no risk of contamination from packages coming from China. The virus can’t live for very long outside of a biological host. Packages coming from China are in transit much longer than the virus can survive. The CDC released a statement about packages coming from China. “Currently there is no evidence to support transmission of 2019-nCoV associated with imported goods and there have not been any cases of 2019-nCoV in the United States associated with imported goods.” You can stay informed here: https://www.cdc.gov/coronavirus/2019-ncov/faq.html

While we are taking every precaution to pack our teas as safely as possible once they are handled by postal carriers we can offer no guarantees. You should take the safety steps you deem necessary when the packages arrive.

Orders From Seattle

Orders from Seattle ship via USPS. We are packing the orders as we receive them but are only delivering them to USPS twice a week. We are trying to minimize our external points of contact during the stay at home orders in Washington State. We apologize for the inconvenience and appreciate your patience and understanding!

We have limited inventory in Seattle but will keep it up to date with what we have available. You can check out our Seattle inventory here: https://crimsonlotustea.com/collections/seattle-inventory