Crimson Lotus Tea - Shipping Policy
There are minimal delays for orders coming from China. The average delivery time is less than a month. However, it can occasionally take longer.
Shipping from China
Most of our product is stored in China. We ship via China Post ePacket, Surface, SAL, or AIR. They ship with a USPS tracking code. Shipping times are pretty quick right now and most packages arrive in under a month. Products that ship from China are indicated in the product description.
We have lost very few packages. Things are very slow right now but your order will arrive eventually! We greatly appreciate your patience and understanding!
We can ship to most countries but the rates vary greatly.
If you need an order shipped to a country that is not available at checkout please contact us and we can quote you a shipping rate. firstname.lastname@example.org - (940) 437-4658 : (9404 DRINK T)
If you purchase items from the US and from China we will ship them separately.
Shipping via USPS from the United States.
Some of our stock is stored in the US. Check out our Seattle inventory here. We ship via USPS to any destination that USPS will ship to. Our online store will auto calculate shipping cost based on weight and distance. Shipping options are available in your Shopping Cart during Checkout before you pay. If we can ship for cheaper than you pay we will refund the difference.
International Package Delivery Risks at Customs
There is an inherent risk shipping tea internationally. Packages may be confiscated or denied entry at Customs. By placing an order you are accepting the risks. We are not liable for packages confiscated or destroyed by Customs. If a package is denied entry to a country and is returned to us we will issue a refund.
Package Tracking Options
Packages shipping from the US will get a USPS tracking number. Packages shipping from China will get a China Post tracking number that is compatible with USPS but USPS tracking only updates once the package arrives at the destination country. This site offers additional tracking info for China Post packages: https://www.17track.net/
Additional Shipping Options
If you have a unique situation or feel that the shipping rates offered to you are too expensive please feel free to contact us and we will work to accommodate you. email@example.com - (940) 437-4658 : (9404 DRINK T)
Shipping Rates are Non Refundable
Since shipping rates are paid by us to 3rd party shippers we cannot refund them if you choose to cancel and/or return an order.
Local Seattle Pickup
If you live in the Pacific Northwest you are welcome to stop by our home in Lynnwood and pick up your order in person. This will only apply to products stored in Seattle. You can select Local Pickup at checkout.
firstname.lastname@example.org - (940) 437-4658 : (9404 DRINK T)